Software Requirements
Introduction
Objectives
The following high-level objectives of the Dispute Resolution Engine are defined:
- Automate the Dispute Resolution Process
- Automated Mediator Assignment
- Scalability in Handling High Volumes of Disputes
- Equitable Access and Availability
- Human Intervention and Compliance
- User-Friendly Interface
- Support and Guidance for Users
- Analytical Tools for Mediators
- Efficiency and Cost-Effectiveness
- Comprehensive Documentation Management
- Neutrality and Bias Reduction
- Tracking Online Transactions and Contracts
Functional Requirements
Core Requirements
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Two-Party Engagement
- User Registration:
- Handles account creation for disputing parties.
- Manages authentication and authorization.
- Includes profile management for each party.
- Dispute Submission and Viewing:
- Interface for parties to submit their dispute details.
- Interface for parties to browse their active diputes.
- Form and document upload functionality for evidence and statements.
- Evidence Management:
- Secure storage and retrieval of submitted evidence.
- Metadata tagging and organization of evidence for easy access.
- User Registration:
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Mediator(s) Assignment
- Mediator Data Store:
- Stores information on mediators, including expertise, availability, and historical performance.
- Assignment Algorithm: (See Wow Factor 3 for AI-driven suggestions)
- Logic for matching mediators to disputes based on type, expertise, and availability.
- Includes load balancing to ensure fair distribution of cases among mediators.
- Availability Management:
- Tracks and updates mediator availability in real-time.
- Syncs with mediator schedules and appointment systems.
- Mediator Data Store:
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Dispute Resolution Workflow
- Workflow Engine: (See Wow Factor 2 for Customizable Workflows)
- Manages the progression of disputes through defined stages (submission, mediation, resolution, etc.).
- Configurable timelines and automated advancement through stages.
- Notification System:
- Sends alerts and reminders to parties and mediators about upcoming deadlines, sessions, and required actions.
- Supports multiple methods such as email, SMS, etc.
- Action Checklist:
- Provides a detailed checklist of required actions for each party at each stage.
- Tracks completion status and compliance with required steps.
- Workflow Engine: (See Wow Factor 2 for Customizable Workflows)
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Secure Communication Channel
- Encrypted Messaging:
- Real-time messaging system for parties and mediators.
- End-to-end encryption to ensure message confidentiality.
- Document Exchange:
- Secure document upload and download capabilities.
- Encryption for all documents in transit and at rest.
- Access Control:
- Role-based access control to ensure only authorized users can access specific messages and documents.
- Encrypted Messaging:
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Natural Language Processing
- Document Processing:
- Extracts text from submitted documents.
- Converts scanned documents to text using OCR (Optical Character Recognition) if needed.
- Summary Generation:
- Uses NLP techniques to summarize dispute statements and evidence.
- Highlights key points and relevant information for mediators.
- Sentiment Analysis:
- Analyzes the tone and sentiment of submitted statements to provide additional context.
- Document Processing:
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Analytics Profiling
- Case Outcomes Analysis:
- Tracks and records the outcomes of resolved disputes.
- Generates statistics on success rates, resolution times, and more.
- Archives resolved disputes for future reference.
- Mediator Performance:
- Compiles data on mediator effectiveness and case history.
- Provides insights into mediator strengths and areas for improvement.
- Reporting Tools:
- Dashboards and visualizations for mediators and lawyers to explore case data.
- Case Outcomes Analysis:
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Universal Dispute Creator
- Domain Configuration:
- Allows customization of dispute parameters for different fields or domains.
- Supports templates and presets for common dispute types.
- Integration Layer:
- Interfaces with external systems and databases to import/export dispute data.
- Supports APIs and data exchange standards for interoperability.
- Domain Configuration:
Optional Requirements
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Resolution Support Tools
- Settlement Option Generator:
- Interactive tool to propose potential settlement options based on dispute details and historical data.
- Includes templates and customizable options for various types of disputes.
- Dispute Nuance Analyzer:
- Uses AI to analyze and highlight key nuances and complexities of the dispute.
- Provides insights and suggestions to mediators based on the analysis.
- Guidance System:
- Provides step-by-step guidance to mediators for conducting mediation sessions.
- Includes best practices, tips, and checklists to ensure effective mediation.
- Settlement Option Generator:
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Resolution Archive
- Secure Storage:
- Securely stores all dispute records with robust encryption.
- Ensures data integrity and prevents unauthorized access.
- Search and Retrieval: (See Wow Factor 1 for Advanced Analytics)
- Provides a powerful search engine to query archived disputes.
- Supports advanced search filters based on dispute type, resolution outcome, date, involved parties, and other criteria.
- Audit Trail:
- Maintains a comprehensive audit trail of access and modifications to archived disputes.
- Ensures compliance with legal and regulatory requirements for data retention and auditing.
- Secure Storage:
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Feedback System
- Feedback Collection:
- Collects feedback from all parties involved in the dispute resolution process post-resolution.
- Supports multiple feedback formats, including surveys, ratings, and free-form comments.
- Analysis and Reporting:
- Analyzes collected feedback to identify trends, satisfaction levels, and areas for improvement.
- Generates reports and dashboards for developers to review feedback metrics.
- Feedback Collection:
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Language Adaptability
- Multilingual User Interface:
- Provides a user interface that supports multiple languages.
- Allows users to select their preferred language for navigation and interaction.
- Translation Services:
- Integrates real-time translation services for chat, messages, and documents.
- Supports both machine translation and manual translation options for accuracy.
- Local Language Processing:
- Implements NLP capabilities for processing and understanding local languages.
- Ensures accurate text analysis, sentiment analysis, and summary generation in various languages.
- Multilingual User Interface:
Wow Factors
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Advanced Analytics
- Comprehensive Analytics Engine
- Aggregates data from resolved disputes.
- Uses statistical analysis and machine learning to identify trends, commonalities, and anomalies in dispute resolution processes.
- Generates visual reports and dashboards that provide actionable insights for mediators, legal professionals, and system administrators.
- Supports predictive analytics to forecast dispute outcomes and identify factors that influence successful resolutions.
- Comprehensive Analytics Engine
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Customizable dispute resolution workflows.
- Dynamic Workflow Designer
- Provides a user-friendly interface for designing workflows with swappable elements.
- Supports the creation of multiple workflow templates for different types of disputes and user roles.
- Enables customization of each step in the workflow, including timelines, required actions, notifications, and approval processes.
- Integrates with the core workflow engine to ensure seamless execution of custom workflows.
- Dynamic Workflow Designer
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AI-driven Mediation Suggestions.
- AI Mediation Assistance
- Analyzes the details of the dispute, including evidence, statements, and historical data.
- Uses natural language processing and machine learning algorithms to generate suggestions for potential settlement options and negotiation strategies.
- Provides real-time recommendations to mediators during sessions, helping them navigate complex issues and guide parties towards resolution.
- Continuously learns from past mediation sessions to improve the accuracy and relevance of its suggestions.
- Integrates with the Resolution Support Tools to offer a cohesive mediation assistance experience.
- AI Mediation Assistance
User Stories - Link to User Stories